IBM Technical Support Representative Intern

Company Overview

IBM is a globally recognized technology and consulting company that has been at the forefront of innovation for over a century. With a strong presence in over 170 countries, IBM helps businesses across industries transform their operations through cutting-edge technology solutions. The company is known for its expertise in hybrid cloud, artificial intelligence, and enterprise consulting. IBM fosters a culture of curiosity, continuous learning, and empathy, making it an ideal workplace for fresh graduates looking to build a meaningful career in the technology sector. Through its IBM Consulting division, the company collaborates with leading organizations worldwide to deliver measurable business outcomes and accelerate digital transformation journeys.

Job Location

PAN India (Mysore, Coimbatore, Lucknow, Hyderabad, Kolkata, Mumbai, Pune, Gurgaon, Chennai, Noida, Navi Mumbai, Bangalore, Kochi, New Delhi, Maharashtra, Telangana, Karnataka, Haryana, Tamil Nadu, West Bengal, Uttar Pradesh, Kerala, Delhi - National Capital Territory of Delhi)

Eligibility Criteria

• Candidates must have completed their Bachelor's Degree in BCA or BSc.
• The requirement is only open for candidates who have applied under the Prime Minister's Internship Scheme through their official portal.
• Candidates must have secured a minimum of 60% throughout their academics in 10th, 12th, and Graduation.
• The educational qualification must follow the 12+3 academic year pattern.

Detailed Job Description

IBM is currently hiring fresh graduates for the position of Technical Support Representative Intern across multiple locations in India. This internship opportunity is designed for candidates who are eager to gain hands-on experience in the IT support domain while working alongside experienced professionals in IBM Consulting. As an intern, you will be part of IBM's FutureNow Centers, where you will observe and learn about application monitoring, production scheduling, and technical support operations.

A career at IBM Consulting is built on long-term client relationships and close collaboration with teams worldwide. You will have the chance to work with leading companies across various industries, helping them shape their hybrid cloud and AI journeys. With support from IBM's strategic partners, robust technology, and Red Hat, you will be exposed to tools and platforms that drive meaningful change and accelerate client impact.

At IBM, curiosity fuels success. The company encourages employees to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. IBM's culture of growth and empathy focuses on long-term career development while valuing the unique skills and experiences that each individual brings to the table.

This internship is hosted in IBM's Consulting FutureNow Centers, which deliver deep technical and industry expertise to a wide range of public and private sector clients globally. These delivery centers offer locally based skills and technical expertise to drive innovation and adoption of new technology. As an intern, you will be immersed in this environment and gain valuable industry exposure.

Key Responsibilities

• Observe and understand scheduling and production monitoring activities performed by IBM consultants.
• Gain industry experience by administering applications and monitoring operations under the guidance of experienced professionals.
• Support Low to Medium production technical tasks related to application functionality and key technologies.
• Assist in non-code related application configuration activities.
• Perform application monitoring, including incident and fault analysis, and simple rectification tasks.
• Ensure smooth administration of applications related to services.

Daily Roles and Duties

• Monitor application processes to identify and report any incidents or faults.
• Perform simple rectification and troubleshooting tasks as directed by senior consultants.
• Assist in scheduling and monitoring production activities to ensure smooth operations.
• Gain knowledge about application functionality and the underlying technologies used for development.
• Support the team in configuration-related tasks that do not involve coding.
• Collaborate with team members and communicate effectively to resolve support queries.
• Document observations and learnings to build a strong foundation in IT support.

Required Technical Skills

• Basic understanding of application monitoring concepts.
• Knowledge of graduation subjects related to BCA or BSc.
• Familiarity with IT support processes and production monitoring.

Required Soft Skills

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills to collaborate effectively with team members.
• Ability to read, speak, and write English fluently.
• Analytical thinking and problem-solving abilities.
• Willingness to take up challenging tasks and learn new technologies.
• Ethical approach to work with a strong sense of responsibility.

Preferred Skills

• Good analytical skills to assess and resolve basic technical issues.
• Communication skills to articulate technical information clearly.
• Subject knowledge relevant to graduation (BCA/BSc).
• Adaptability to work in a fast-paced environment.

Educational Requirements

• Bachelor's Degree (BCA or BSc) from a recognized university.
• 12+3 academic years of education.
• Minimum 60% aggregate marks throughout 10th, 12th, and Graduation.

Salary / Benefits

Details not specified in the official notification. Internship stipend and benefits will be communicated during the selection process.

Work Mode

On-site (Work from IBM Consulting FutureNow Centers)

Shift Details

Candidates should be flexible to work in rotational shifts as required.

Important Notes

• This opportunity is exclusively for candidates who have applied under the Prime Minister's Internship Scheme through their official portal.
• Candidates must meet the eligibility criteria of 60% throughout academics to be considered.
• Work locations are spread across multiple cities in India, and candidates may be allocated to any of these centers based on business requirements.
• This is an internship position designed for fresh graduates with no prior work experience.

How to Apply

Interested and eligible candidates can apply for this position through the official IBM careers portal or the Prime Minister's Internship Scheme portal. Candidates are advised to review the eligibility criteria carefully before submitting their applications. Shortlisted candidates will be contacted for further selection rounds.

Selection Process / Rounds / Tests

Round 1: Prime Minister's Internship Scheme Portal Registration & Application Submission

Round 2: Academic Screening (Pass percentage of 60% throughout 10th, 12th, and BSc/BCA degree)

Round 3: Technical & HR Interview (Application monitoring, incident analysis, and communication skills)