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Technical Support Engineer

GlobalLogic is hiring Technical Support Engineers in Nagpur with AI/ML & GCP cloud experience.

GlobalLogic logoCompany: GlobalLogicLocation: HyderabadExperience: 3 - 5 Years
GlobalLogic logo

GlobalLogic

Verified Employer & Official Hiring Drive
Company NameGlobalLogic logoGlobalLogic
Job LocationHyderabad
Work ModeOn-site
Experience Required3 - 5 Years
QualificationBachelor's degree in CS or related discipline
BatchExperienced
SalaryCompetitive salaries + Medical Insurance + Bonus
Last DateRolling / not specified

Job Description

GlobalLogic (Hitachi Group) is hiring a Technical Support Engineer in Nagpur with 3-5 years experience focusing on AI/ML technologies, GCP cloud, and LLMs.

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Eligibility Criteria & Experience

Bachelor's degree in Computer Science or related discipline.

3-5 years of technical support experience in cloud/hybrid environments.

GCP experience preferred with basic knowledge of AI/ML, Chatbots, LLMs, Gen AI.

Fair knowledge of SQL and willingness to work 24x7 rotational shifts in office.

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Role Overview & Key Responsibilities

Engage with customers via email, chat, or phone to diagnose and resolve AI/ML issues.

Address customer-specific architectural design requirements.

Ensure speedy response and resolution times, meeting SLOs.

Utilize advanced troubleshooting tools to pinpoint root causes.

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Required Technical & Soft Skills

Technical: AI/ML, LLMs, GCP/Cloud, SQL, Technical Support troubleshooting.

Soft Skills: Customer empathy, Excellent communication, 24x7 shift adaptability.

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Important Notes & Details

Work Mode: On-site | Location: Nagpur.

Shift: 24x7 rotational shift environment.

Required Skills

  • AI/ML Technologies
  • LLM Models
  • GCP / Cloud
  • SQL
  • Technical Support
  • Troubleshooting
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How To Apply

Review eligibility, prepare your resume, verify the official source, and apply before the deadline.

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Interview Preparation & Career Tips

To maximize your chances of getting shortlisted for GlobalLogic (Technical Support Engineer):

  • Tailor your resume with relevant skills: AI/ML Technologies, LLM Models, GCP / Cloud, SQL, Technical Support, Troubleshooting.
  • Prepare for technical assessment rounds by practicing Data Structures, Algorithms, and Object-Oriented Programming (OOP) concepts.
  • Highlight hands-on projects and open-source contributions on your GitHub profile and LinkedIn.
  • Apply early via the direct official corporate application link to beat automated ATS cutoffs.

Frequently Asked Questions (FAQ)

Who is eligible for GlobalLogic - Technical Support Engineer?

Candidates with qualifications in Bachelor's degree in CS or related discipline from Experienced passout batches are eligible to apply, provided they meet the experience requirement of 3 - 5 Years.

What is the work mode and location for this role?

This position is located in Hyderabad with a work mode of On-site.

Is this an official career portal application link?

Yes, CarrierHubAI provides 100% direct official career portal links (corporate portals, Greenhouse, Ashby, Workday, Oracle Cloud) without any third-party redirects or aggregator fees.

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