Amazon Quality Associate – Last Mile Analytics and Quality (LMAQ)
Amazon is hiring Quality Associates for the Last Mile Analytics & Quality (LMAQ) team in Hyderabad for address resolution, geocode audits, and operational logistics optimization.
Company: AmazonLocation: HyderabadExperience: FreshersViews: 0Amazon
Verified Employer & Official Hiring DriveAmazonJob Description
The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization.
Your contributions will have a direct and significant impact on our customers' experience. This role demands quick learning and the ability to manage overlapping tasks. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups.
Key Responsibilities: - Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions. - Investigate images/videos and provide recommended actions in accordance with SOPs. - Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues. - Identify patterns emerging from audits and contribute to process/program improvements. - Provide timely responses to stakeholders on related tasks as per SOP and SLA. - Systematically escalate problems to relevant owners/teams according to pre-determined processes. - Maintain records of day-to-day work by updating trackers or workflow tools.
Eligibility Criteria: - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics. - Speak, write, and read fluently in English.
🎓 Eligible Batch / Year of Passout: All Eligible Freshers
Selection Process / Rounds / Tests
Round 1: Application Screening (Quantitative background and English fluency review)
Round 2: Operations & Data Assessment (Excel, SQL basics, and operational SOP audit evaluation)
Round 3: Operations Manager Interview (Problem-solving, communication, and SLA management)
Required Skills
- SQL
- Excel
- Data Analytics
- Audit SOPs
- Operations
- Problem Solving
- Process Improvement
How To Apply
Review eligibility, prepare your resume, verify the official source, and apply before the deadline.
FAQ
Who can apply?
Bachelor's degree in CS, Engineering, Statistics, Quantitative Field candidates from Any eligible batches can apply if they match the role requirements.
Is this suitable for freshers?
Yes, this listing is curated for freshers or early-career candidates unless the post mentions otherwise.